We collect the information you provide when booking a test, such as your name, contact details, address, and health information relevant to the test ordered. We also collect basic usage data to improve the app.

Your information is used to schedule and fulfil your booking, generate and deliver your report, communicate booking updates, and improve our service. We do not sell your personal or health data to third parties.

To process your sample and generate results, relevant test details are shared with our accredited lab partners under strict confidentiality obligations. Lab partners act solely as processors on our behalf.

Reports and personal data are stored with encryption in transit and at rest, and access is limited to authorised personnel involved in fulfilling your booking.

You can access, download, or request deletion of your data by contacting support. Retention follows applicable healthcare record-keeping requirements.